Do you groom sedated dogs?
We do not offer grooming services to pets who are sedated. Oftentimes, these medications can make the pet more reactive—their behavior can be difficult to predict, which can put the pet (and the groomer) at greater risk during the groom. Medications that the pet takes daily are excluded from this policy. For the safety of the pet, as well as the groomer, please inform us of your pet’s medications before their arrival in case we need to ask you to reschedule your appointment. If you have questions about a medication your pet receives, call the salon directly to discuss your options.
How much will my grooming service cost?
Each pet's grooming service is priced based upon the time the service takes to complete. Factors that impact service time include: size of your pet, coat type and length, coat condition, length since last grooming service, behavior of the pet, and any special considerations (age, physical limitations, etc.). Due to such a wide range of factors, your groomer will give you a price upon meeting your pet and assessing each client's grooming needs and request.
Do you express anal glands?
Our policy is to check anal glands on all pets. If they need to be expressed, we can offer external expression only. Your veterinary provider can express the glands internally, so please keep in mind that visiting your vet is always the best option. If you would like for us to not check your pet’s glands, or if your pet has a history of issues with their glands, please inform us at check-in.
Will you pluck my dog's ears?
Our recommendation to owners whose dogs grow an excess of hair inside the ear canal is to have a conversation with your veterinary provider on what they suggest. A decade ago, common practice would dictate the hair should be plucked from the ear canal to allow for easier airflow and to prevent ear infections. Today, there is much research stating that the excessive plucking of the ear can cause trauma to the ear canal which can cause ear infections. Many vets have differing opinions on the best approach. We are happy to assist you with whichever option you and your vet decide upon together.
Do you offer dematting?
While our groomers are all trained in the least invasive, safest method of dematting, our primary focus is always on the well-being of the pet. Your groomer will assess the matting and inform you of what your options are. Dematting charges begin at $1/minute of brushing, come with a strict maintenance schedule to prevent your pet from becoming matted again, and are only offered to pets who are tolerant of the procedure.
Do you require vaccination records?
No. We acknowledge that there are many schools of thought on pet vaccines and would rather leave those discussions to the medical professionals. We simply require that you have a current relationship with a veterinarian, and rely on you and your vet to make the best medical choices for your pet. While pets do not have contact with pets from other households while in our care and we practice individual and facility cleaning procedures, please discuss your pet's individual risk when leaving your household with your medical provider.
Do you groom Senior Pets?
Yes, with some restrictions. If your pet is a current client of See Spot Grooming, we will continue to offer grooming as long as we can safely service your pet. We may suggest a Comfort Groom as your pet ages so that we can extend our professional relationship and keep your pet more comfortable during the process. See Spot does not accept pets over the age of 15 as new clients but are happy to assist you with a referral to a groomer inside a veterinarian practice who specializes in Comfort Grooms.
Do you use muzzles?
Yes. We believe that the correct usage of proper restraints for those pets who need them is key to a safe and successful grooming service. We will always be transparent with you about how your pet’s visit went.
What age should I bring my puppy in to be groomed for the first time?
As soon as they are cleared by your veterinarian! We love to see puppies as early as possible to introduce them to the grooming process. The younger, and more often, we see them, the better! It’s a great, big grooming world out there and we believe taking the time to socialize puppies to the process slowly and correctly has a huge impact on the rest of their lives. Because of that, we will not offer Full Grooming services to first-time puppies, except under extreme circumstances.
How often should I have my pet groomed?
This depends on many factors—type of coat, desired style, your lifestyle, and budget. We are happy to work with you to construct a style that fits your lifestyle, your schedule, and your budget. Ask your groomer for a recommendation today!
Does it matter which groomer I choose to groom my pet?
While we maintain the same strict safety, quality, and technical knowledge standards across the board, each groomer has their own unique style, skill set, and education level. We recommend choosing a groomer whose skill set or style best reflects your goals for your pet. We are happy to offer a range of personality type and rest assured knowing that every client can find a home with one of our groomers. Still unsure who to book with? Visit your desired store’s page and read their bios!
I found somewhere that will groom my dog cheaper. Will you honor that price?
No. We have high standards across the board—from our client interactions, our safety protocol, the quality of the work, education, and knowledge your groomer has achieved as well as our state of the art equipment. We are proud of what we do! In an unlicensed and unregulated industry, we guarantee you will notice the difference from the moment you join the See Spot client family.
Why would you recommend I receive grooming services from a Veterinarian-based groomer?
While we enjoy every pet we service and hope to enjoy a long relationship with your pet (and you!), there may come a time that we can no longer provide grooming services to you based upon health or safety issues for your pet's well-being. If this is the case, we will refer you to a professional who is able to provide your pet's service inside a veterinarian office. Please understand that this is for the best interest and continued health of your pet. We value your trust in these difficult situations and pledge to always put your pet's needs first.
Will my pet be in a holding area/cage?
Yes. In order to ensure that pets are safe and responsibly cared for- your pet must be secured in a holding area at various stages of the grooming service. Each client should ensure that for the health and safety of your pet, your pet is comfortable with the holding process. We only offer Express Services for pets for medical necessity- and are unable to offer express services to pets for behavioral or convenience reasons.